Blog

XPS blog Customer Experience August 2021

Behind The Scenes: How XPS Solutions Improves Overall Tenant Experience

XPS Solutions delivers immediate value to its clients. Our suite of customer-valued services enhances storage facilities’ existing infrastructure. Extended employee coverage, securing new tenants, and quicker response rates are a direct impact of the overall XPS experience, all provided at … Read More

July Blog Behind the Scenes

Day In The Life Of A Storage Facility Manager: Providing Real Solutions With Customer Experience & Time Management

By the time the door is unlocked for business at 9:30 AM the phone system already shows ten missed calls and five voicemails. By noon, cleanup is done, five new move-ins have been scheduled, and seven new payment calls have … Read More

Reputation Matters

The Need For Speed: Why Responding To Tenants Faster Matters

The average national response time for a potential website lead is almost three hours, but by then it can be too late to turn that lead into a tenant. Responding as soon as someone makes contact has a direct impact … Read More

The Three C's

The Three Cs: Why It’s Cheaper To Keep Your Tenants and How To Keep Them

By offering the most cost-efficient amenities to your tenants you can do better day-to-day to save every day. This is why we have come up with the three Cs to keep your budget low and your tenant rental space occupied. … Read More

mobile user

Addicted to Disruption

Are we spoiled or what?  Same day, next day, any way…  The traditional customer/retail experience has been turned on its’ ear by companies who are leveraging the Internet and have deepened their “hooks” through the use of the mobile phone … Read More

natural disaster picture

When Tragedy Strikes

By Shannon Charbonneau, Director of Client Relations, XPS Solutions What do you do when weather and local events affect you and your tenants? As we head into the holidays and take a look back over the year, we see a … Read More

tooth fairy review card

Even a Nine-Year-Old Gets It

By Mike Roberts, EVP, Business Development and Sales A few weeks ago, my goddaughter, who is nine, was about to lose a baby tooth. In preparation, she constructed a “Tooth Fairy box”.  It was quite the project and she was … Read More

4 Ways to Increase Hiring Successes

By Javier Lopez, Call Center Manager, XPS Solutions Are you hiring the right representatives for your call center? Do you know what it takes to have a smooth hiring process? Most likely your answer is going to be a resounding … Read More

busy checklist

Self Storage Prime Time

By Shannon Charbonneau, Director of Client Relations, XPS Solutions Did you ever walk into work one day thinking through your to-do list and planning how your day would go, only to find at the end of the day that you … Read More

manageyourbusiness

Are You Staying On Top of Your Business?

By Mike Roberts, Executive VP of Sales and Operations, XPS Solutions Your goal is to win in the self-storage industry, and you have what it takes to succeed. You have invested, or are planning to invest, in building, acquiring, or … Read More