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Are You an Overworked Self-Storage Facility Owner?

By Shannon Charbonneau, Director of Client Relations, XPS Solutions How much time do you spend considering your own personal work-life balance?  If you’re like most self-storage facility owners, the answer is, “Not much!”, unless maybe it is a regular topic of … Read More

Traits of a Successful Call Center Representative

By Javier Lopez, Call Center Manager XPS Solutions What does it take to be a successful call center representative? You might think that a call center agent is just an individual that just sits in his or her cubicle for 8 … Read More

Why You Need a Full Service Call Center

By Mike Roberts, Executive VP of Sales and Operations The average self-storage facility misses three to five calls per day. Seventy percent of calls to businesses are placed on hold. Sixty percent of those hang up. Up to 150 calls … Read More

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Payment Methods that Work for You and Your Tenants

  By Shannon Charbonneau, Director of Client Relations, XPS Solutions If you’re in the self-storage industry, you already know that getting paid for your spaces is a big part of the daily tasks on which you and your staff spend … Read More

Today’s Tenant Experience

By Rob Canales, VP Product Development, XPS Solutions Today’s tenant is positioned, better than ever before, to self-direct the much of their self storage experience.  The question/challenge storage facilities face, is whether or not our business is sufficiently equipped/partnered to … Read More