Author Archives: xpsadmin

Setting Your New Self-Storage Facility Up for Success

by Shannon Charbonneau, Director of Client Relations, XPS Solutions Congratulations on your decision to build or buy a self-storage facility! Here at XPS Solutions, we hear frequently from people who are new to the Self-Storage industry. We are thankful when … Read More

5 Ways You Can Help Your Storage Manager Handle Billing Questions

Most sites miss 3-5 calls per day and end up with an average 70 calls per month that go to the call center, not including automated payment/balance inquiries. Here are some ways you can help your storage manager handle these calls, … Read More

Celebrating 20 years of experience

Employee Appreciation: Decades of Growth Supported by a Strong Team

Celebrating over 20 years since our inception and decades of combined experience in the industry, XPS Solutions is grateful for the exceptional team that helps drive more business for our clients.  Pioneers in the industry, XPS’ seasoned staff continues to … Read More

The Best Addition to your Team: XPS as an Extension of Your Staff

The phone is ringing incessantly and appointments keep piling up. On-site staff is managing day-to-day crises in addition to keeping the facility running smoothly. With massive labor shortages across the nation, it can be hard to fill open job positions … Read More

October Blog 2021

Helping Self-Storage Facilities Hit Profit Goals

The self-storage industry continues to grow exponentially in the U.S., with more than 52,786 facilities and counting. That’s more storage units than fast food chains across the country.  Experts in the industry with over 20 years of experience, XPS Solutions … Read More

Lease Up blog

Leasing Up: Tools to Effectively Maintain Tenants and Attract New Ones

Signed, sealed, and leased. Creating a smooth lease process helps both staff and future tenants. With everything moving at lighting speed, it’s important to assist current and future tenants efficiently.  Effective process coupled with ideal customer experience helps storage facilities … Read More

XPS blog Customer Experience August 2021

Behind The Scenes: How XPS Solutions Improves Overall Tenant Experience

XPS Solutions delivers immediate value to its clients. Our suite of customer-valued services enhances storage facilities’ existing infrastructure. Extended employee coverage, securing new tenants, and quicker response rates are a direct impact of the overall XPS experience, all provided at … Read More

July Blog Behind the Scenes

Day In The Life Of A Storage Facility Manager: Providing Real Solutions With Customer Experience & Time Management

By the time the door is unlocked for business at 9:30 AM the phone system already shows ten missed calls and five voicemails. By noon, cleanup is done, five new move-ins have been scheduled, and seven new payment calls have … Read More

Reputation Matters

The Need For Speed: Why Responding To Tenants Faster Matters

The average national response time for a potential website lead is almost three hours, but by then it can be too late to turn that lead into a tenant. Responding as soon as someone makes contact has a direct impact … Read More

The Three C's

The Three Cs: Why It’s Cheaper To Keep Your Tenants and How To Keep Them

By offering the most cost-efficient amenities to your tenants you can do better day-to-day to save every day. This is why we have come up with the three Cs to keep your budget low and your tenant rental space occupied. … Read More