Operations

mobile user

Addicted to Disruption

Are we spoiled or what?  Same day, next day, any way…  The traditional customer/retail experience has been turned on its’ ear by companies who are leveraging the Internet and have deepened their “hooks” through the use of the mobile phone … Read More

natural disaster picture

When Tragedy Strikes

By Shannon Charbonneau, Director of Client Relations, XPS Solutions What do you do when weather and local events affect you and your tenants? As we head into the holidays and take a look back over the year, we see a … Read More

tooth fairy review card

Even a Nine-Year-Old Gets It

By Mike Roberts, EVP, Business Development and Sales A few weeks ago, my goddaughter, who is nine, was about to lose a baby tooth. In preparation, she constructed a “Tooth Fairy box”.  It was quite the project and she was … Read More

4 Ways to Increase Hiring Successes

By Javier Lopez, Call Center Manager, XPS Solutions Are you hiring the right representatives for your call center? Do you know what it takes to have a smooth hiring process? Most likely your answer is going to be a resounding … Read More