Profitability

mobile user

Addicted to Disruption

Are we spoiled or what?  Same day, next day, any way…  The traditional customer/retail experience has been turned on its’ ear by companies who are leveraging the Internet and have deepened their “hooks” through the use of the mobile phone … Read More

busy checklist

Self Storage Prime Time

By Shannon Charbonneau, Director of Client Relations, XPS Solutions Did you ever walk into work one day thinking through your to-do list and planning how your day would go, only to find at the end of the day that you … Read More

manageyourbusiness

Are You Staying On Top of Your Business?

By Mike Roberts, Executive VP of Sales and Operations, XPS Solutions Your goal is to win in the self-storage industry, and you have what it takes to succeed. You have invested, or are planning to invest, in building, acquiring, or … Read More

Traits of a Successful Call Center Representative

By Javier Lopez, Call Center Manager XPS Solutions What does it take to be a successful call center representative? You might think that a call center agent is just an individual that just sits in his or her cubicle for 8 … Read More

Why You Need a Full Service Call Center

By Mike Roberts, Executive VP of Sales and Operations The average self-storage facility misses three to five calls per day. Seventy percent of calls to businesses are placed on hold. Sixty percent of those hang up. Up to 150 calls … Read More

Profit dial picture

Payment Methods that Work for You and Your Tenants

  By Shannon Charbonneau, Director of Client Relations, XPS Solutions If you’re in the self-storage industry, you already know that getting paid for your spaces is a big part of the daily tasks on which you and your staff spend … Read More