Tenant Experience

mobile user

Addicted to Disruption

Are we spoiled or what?  Same day, next day, any way…  The traditional customer/retail experience has been turned on its’ ear by companies who are leveraging the Internet and have deepened their “hooks” through the use of the mobile phone … Read More

tooth fairy review card

Even a Nine-Year-Old Gets It

By Mike Roberts, EVP, Business Development and Sales A few weeks ago, my goddaughter, who is nine, was about to lose a baby tooth. In preparation, she constructed a “Tooth Fairy box”.  It was quite the project and she was … Read More

Traits of a Successful Call Center Representative

By Javier Lopez, Call Center Manager XPS Solutions What does it take to be a successful call center representative? You might think that a call center agent is just an individual that just sits in his or her cubicle for 8 … Read More

Why You Need a Full Service Call Center

By Mike Roberts, Executive VP of Sales and Operations The average self-storage facility misses three to five calls per day. Seventy percent of calls to businesses are placed on hold. Sixty percent of those hang up. Up to 150 calls … Read More

Profit dial picture

Payment Methods that Work for You and Your Tenants

  By Shannon Charbonneau, Director of Client Relations, XPS Solutions If you’re in the self-storage industry, you already know that getting paid for your spaces is a big part of the daily tasks on which you and your staff spend … Read More

Today’s Tenant Experience

By Rob Canales, VP Product Development, XPS Solutions Today’s tenant is positioned, better than ever before, to self-direct the much of their self storage experience.  The question/challenge storage facilities face, is whether or not our business is sufficiently equipped/partnered to … Read More