self-storage management

tradeshow

Make the Most of your Trade Show Experience

Even though it’s hard to believe here in Texas, autumn is slowly approaching and we all know what that means – the SSA Fall Conference and Trade Show, taking place September 6th through the 9th at the MGM Grand in … Read More

Setting Your New Self-Storage Facility Up for Success

by Shannon Charbonneau, Director of Client Relations, XPS Solutions Congratulations on your decision to build or buy a self-storage facility! Here at XPS Solutions, we hear frequently from people who are new to the Self-Storage industry. We are thankful when … Read More

Employee Training Tips

If there’s anything we’ve learned from the pandemic, it’s that training is critical to every organization, not just for new employees but for everyone.  Let’s take it one step further and breakdown some of the categories of training we can … Read More

5 Ways You Can Help Your Storage Manager Handle Billing Questions

Most sites miss 3-5 calls per day and end up with an average 70 calls per month that go to the call center, not including automated payment/balance inquiries. Here are some ways you can help your storage manager handle these calls, … Read More

Choosing the Most Valuable Vendors

A comprehensive call center team is a vital component in the myriad of vendors, partners, and staff that keep your business up-and-running. With so many pieces to the puzzle to ensure success, it’s important to have a team of experts … Read More

The Best Addition to your Team: XPS as an Extension of Your Staff

The phone is ringing incessantly and appointments keep piling up. On-site staff is managing day-to-day crises in addition to keeping the facility running smoothly. With massive labor shortages across the nation, it can be hard to fill open job positions … Read More

Everything At Your Fingertips with MyStorPal

We want access and answers just a click away. From how we communicate to shopping – our phones offer immediate results. This type of direct access is also useful when it comes to storage needs.  Through XPS Solutions services you … Read More

mobile user

Addicted to Disruption

Are we spoiled or what?  Same day, next day, any way…  The traditional customer/retail experience has been turned on its’ ear by companies who are leveraging the Internet and have deepened their “hooks” through the use of the mobile phone … Read More

natural disaster picture

When Tragedy Strikes

By Shannon Charbonneau, Director of Client Relations, XPS Solutions What do you do when weather and local events affect you and your tenants? As we head into the holidays and take a look back over the year, we see a … Read More

tooth fairy review card

Even a Nine-Year-Old Gets It

By Mike Roberts, EVP, Business Development and Sales A few weeks ago, my goddaughter, who is nine, was about to lose a baby tooth. In preparation, she constructed a “Tooth Fairy box”.  It was quite the project and she was … Read More