How XPS Self-Storage Call Center Services Drive Growth for Self-Storage Operators

A ringing phone at a self-storage facility isn’t just background noise; it’s potential revenue calling. Every unanswered ring could represent a new rental, a returning tenant, or a payment ready to post. For operators focused on absolute low cost self-storage solutions, capturing every opportunity matters. That’s why self-storage call center services have become essential for facilities that can’t afford to let valuable interactions slip through the cracks.

Across the industry, roughly 34% of calls go unanswered, quietly eroding revenue one missed opportunity at a time. For operators juggling property tours, tenant questions, maintenance emergencies, and mountains of paperwork, answering every call can feel impossible. But each time a call rolls to voicemail, the next facility down the road gets a shot at that rental.

That’s where XPS Solutions steps in. We are the industry’s trusted name in self-storage call center services and remote management self-storage solutions, drawing on 25 years of experience turning missed calls into measurable growth.

The Hidden Cost of Missed Calls

Self-storage managers wear multiple hats. They’re touring units, balancing books, handling maintenance, and managing tenant concerns. Answering every phone call while managing these responsibilities simply isn’t realistic.

The consequences, however, are significant. When prospects call and receive no answer, they don’t wait. They move to the next facility on their list. Research shows that if you miss that initial call, your chance of converting that lead drops by 52% [list Self Storage].

For the average 300-unit self-storage facility, the revenue impact is significant. Simply answering every call can generate more than $35,000 in additional annual revenue. In fact, just three new rentals can cover the entire yearly cost of self-storage call center services, making the return on investment both clear and measurable.

How Self-Storage Call Center Services Work

XPS Solutions operates as an extension of your team, a dedicated partner who never misses a shift. For operators seeking absolute low cost self-storage solutions, our self-storage call center services provide 104 hours of weekly coverage, offering nearly twice the availability of a standard full-time employee. From early mornings to late nights, weekends, and holidays, your tenants always reach a real person ready to help, whether they call at 9 p.m. on a Saturday or any time in between.

At XPS Solutions, although many agents have self-storage experience, every agent receives additional comprehensive training in self-storage operations. They understand unit sizes, gate codes, late-fee policies, and the nuances of helping stressed tenants through their storage needs. Most importantly, they work directly within your self-storage property management software, entering reservations, processing payments, and updating tenant notes exactly as you would.

With XPS providing more than 90 percent seamless integration capability with property management systems, calls at your self-storage facility don’t just get answered, they get converted into rentals, driving NOI.

Real Results from Real Operators

CW Investments experienced firsthand what happens when you stop missing calls and start capturing them. Before implementing self-storage call center services, their managers were taking calls after hours in their apartments and cars, trying to provide service while off the clock.

“Our managers were taking calls after hours in their apartments or cars. XPS turned those calls into real rentals handled by professional, live agents ready to help,” says Paul Reickert, Regional Manager at CW Investments.

Within a few months, CW Investments saw nearly 100 new rentals across 10 sites. Morning managers began finding completed overnight move-ins in their inboxes, providing proof that automated self-storage solutions combined with live tenant support drive measurable results.

Click here to see testimonial.

Automation That Complements Human Connection

While live agents handle new rental inquiries and complex tenant questions, automation ensures revenue flows continuously. XPS’s IVR 24/7 Payments system allows tenants to make payments, check balances, or confirm unit details anytime, even at 2 a.m.

Automated self-storage through XPS reduces call volume by nearly 32% for just $50 per month, reinforcing that XPS delivers absolute low cost self-storage solutions. Whether paired with our self-storage call center services or used on its own, automation helps operators streamline operations while protecting their margins.

This automated self-storage feature integrates directly with your management software, syncing every transaction in real time. Tenants handle routine tasks at their convenience while your team focuses on higher value interactions. It is not about replacing people. The industry is built on connection with fellow self-storage operators, owners, and their tenants. It is about freeing them from repetitive tasks so they can focus on what matters most.

The combination of human expertise and smart automation forms the foundation of absolute low cost self-storage solutions that scale with your portfolio without requiring proportional increases in staffing costs.

Why Operators Choose XPS

For more than twenty years, XPS has partnered with self-storage operators to:

• Increase revenue by converting more calls into rentals
• Reduce operational stress by eliminating missed calls and after-hours interruptions
• Deliver superior tenant experiences through professional, U.S.-based agents
• Simplify operations with seamless software integration and real-time reporting
• Lower costs by reducing the need for additional on-site staff

The payoff extends beyond higher occupancy rates. It’s peace of mind knowing every call is covered, every payment is processed, and every tenant receives professional service regardless of when they reach out.

Taking Control Through Connection

Success in self-storage begins with accessibility to ensure the absolute low cost self-storage solutions. A phone that’s always answered. A payment system that never closes. A tenant who feels valued from move-in through renewal.

With XPS self-storage call center services and IVR 24/7 Payments (automated self-storage), operators gain control over their growth trajectory. Every answered call, every processed payment, and every positive tenant interaction compounds into lasting success and sustainable growth.

Discover how XPS turns missed calls into measurable revenue. Visit xpsusa.com or watch Paul Reickert’s testimonial to see how XPS helps operators transform everyday calls into extraordinary results.