By Shannon Charbonneau, Director of Client Relations, XPS Solutions Did you ever walk into work one day thinking through your to-do list and planning how your day would go, only to find at the end of the day that you never quite finished anything on your list because one thing after another took your attention […]
By Mike Roberts, Executive VP of Sales and Operations, XPS Solutions Your goal is to win in the self-storage industry, and you have what it takes to succeed. You have invested, or are planning to invest, in building, acquiring, or becoming a major shareholder in the perfect moneymaking site. You created a fancy website, Facebook […]
By Javier Lopez, Call Center Manager XPS Solutions What does it take to be a successful call center representative? You might think that a call center agent is just an individual that just sits in his or her cubicle for 8 + hours and takes calls all day, right? Hiring the right call center representative is just […]
By Mike Roberts, Executive VP of Sales and Operations The average self-storage facility misses three to five calls per day. Seventy percent of calls to businesses are placed on hold. Sixty percent of those hang up. Up to 150 calls per month experience this type of call handling. “Why, as an owner/management company, would you […]
