Live Video Agents: A Real Person, Ready to Help, 54 Hours Every Week

If you are looking for a stronger alternative to your self service kiosk, you are not alone. Running a self-storage facility today means balancing rising tenant expectations with the challenge of maintaining reliable onsite coverage. Live Video Agents give you the best of both worlds — a real, trained remote manager who appears onscreen to assist tenants face-to-face, without the cost of full-time onsite staffing.

Your facility delivers a personal, welcoming experience even when your team cannot be present, helping keep operations moving smoothly while lowering labor expenses.

Remote Managers With Real Self-Storage Experience

Every Live Video Agent is a trained remote manager with self-storage expertise. They understand tenant needs, industry terminology, and the daily demands of operating a facility. Through live, secure video, they can guide tenants through common situations and provide reassuring, professional support.

This service is ideal for operators who want a human presence without the overhead of additional onsite staff.

A Better Way to Support Tenants, On Their Terms

Consistent Coverage Without Full-Time Labor Costs

Live Video Agents provide 54 hours per week of dependable coverage, ensuring tenants always have access to a real person who can assist them, eliminating staffing gaps, reducing payroll strain, and helping facilities maintain a reliable service model.

Improved Operational Flow

Our Live Video Agents support your operations by resolving front-desk questions, reducing interruptions, and ensuring tenants get immediate guidance that keeps your onsite or remote staff free to focus on essential work.

Flexible, Multi-Platform Access

Video support works across multiple platforms, including mobile devices. Tenants can connect in the way that feels easiest and most natural to them, whether they are at the facility, on their phone, or at home preparing for move-in.

A Personal Experience That Sets Your Facility Apart

With a real, visible remote manager greeting tenants through video, your facility delivers a level of hospitality that most remote-model operations cannot replicate.

Human Support, Delivered Remotely

Live Video Agents bridge the gap between remote operations and personal service. You maintain a friendly, professional presence while reducing staffing costs and creating a smooth, tenant-first experience — all without relying on full-time onsite coverage.