Self-Storage Call Center Services
Deliver dependable customer contact options by phone, email and chat
REDUCE LABOR EXPENSES AND MAXIMIZE REVENUE WITH A CALL CENTER DEDICATED TO SELF STORAGE
Never Miss a Call or a Unit Rental Opportunity Again with XPS Self-Storage Call Center Services
Every missed call is more than a moment; it’s money left on the table. 80% of missed calls come from existing tenants, and 20% are from prospective renters ready to make a decision, which is why it’s essential to have self-storage call center services. If no one answers, they’re likely to move on to your competitor.
XPS’ self-storage Call Center Services gives your self storage facility the power to be present, even when your staff can’t be. With 104 hours of live phone coverage each week, from Monday through Sunday, your tenants and prospects are greeted by experienced Agents who speak the language of self storage and know how to convert calls into rentals.
U.S-Based Agents with Real Experience in Self-Storage Call Center Services
Whether you’re a single-location operator or managing a hub-and-spoke model, our self-storage Call Center Services are built to help you grow.
Stop Missing Revenue: Our Agents answer when you can’t, turning calls into conversions and increasing NOI.
Trusted Tenant Support: We provide accurate answers, resolve issues, and have knowledgeable Agents with real self-storage experience, becoming an extension of your facility.
Extended Availability: 104 hours of phone coverage means your facility is always accessible.
Self-Storage Expertise: Over 60% of our team comes from the industry. We know your world and speak your tenant’s language.
Software Integration: We partner with over 90% of the most popular Property Management Software (PMS) available in the self-storage industry. See our the Property Manager Software partner we integrate with.
At XPS, we don’t just pick up the phone, we represent your self-storage facility, support your tenants, and help you capture every opportunity for rentals.
Are you interested in reading more informative content about XPS? Check out our blog that goes more in-depth about our self-storage Call Center Services.
60-90
The number of calls the average facility misses each month
XPSlisten™
Listen to all of your calls, anytime. XPSlisten™ tracks and records all calls answered by XPS.
XPSchat™
Increase customer service efficiencies by adding XPSchat™ to your website. Give your tenant prospects a quick and easy way to get answers to their questions with just a stroke of a key. Enhance both sales and support.
XPSmail™
An emailed contact form is a basic and standard for any great website. Our qualified team is ready to monitor your incoming communications. All outbound calls or custom email replies are sent within 15 minutes or less.
104 Hours
Per week of phone coverage for your storage facility.
24/7 Secure
Payments can be taken 24 hours a day, 7 days a week
3 Rentals
Covers the average cost of self-storage Call Center Services for an ENTIRE YEAR!
Contact Center Features
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Professionally trained storage sales representatives act on your behalf, providing the expertise that defines trusted self-storage Call Center Services.
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Monday–Sunday phone coverage, 104 hours per week, ensures tenants always reach a live representative.
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Integrations with the leading property management systems in the industry streamline operations and reporting.
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Scalable call center solutions allow you to customize call-answering services based on your facility’s specific needs.
Self-Storage Call Center Services & Benefits
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Free up your office staff’s time by reducing live calls significantly through self-storage Call Center Services that handle tenant inquiries efficiently.
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Virtual coverage enables remotely managed facilities to operate with less overhead and maintain consistent service quality.
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Easy-to-use platform works seamlessly across devices, supporting both on-site teams and remote management.
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Self-storage Call Center Services deliver exceptional customer experiences and prevent missed rental opportunities.
What is a Missed Call Costing Your Facility?
According to a Demand Study by the Self Storage Association, 40% of phone calls to self-storage facilities go unanswered, resulting in the loss of an estimated 13.6% of potential rentals. With the national average across all unit types at approximately $133 per month as of January 2025 (RentCafe), each missed rental inquiry could cost your facility $1,596 per year. Partnering with self-storage Call Center Services like XPS Solutions ensures those calls are answered, turning missed opportunities into long-term tenants.
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