Self-Storage Call Center Services
Deliver dependable customer contact options by phone, email and chat
REDUCE LABOR EXPENSES AND MAXIMIZE REVENUE WITH A CALL CENTER DEDICATED TO SELF-STORAGE
Never Miss a Call or a Rental Opportunity Again with XPS Self-Storage Call Center Services
Every missed call is a missed moment to serve someone. It is also a missed payment, a lost rental, or a tenant who decided to look elsewhere. Research shows that 80 percent of missed calls come from existing tenants and 20 percent come from prospective renters, which is why reliable self-storage call center services are essential to protecting revenue.
XPS gives your facility the ability to stay present even when your onsite team cannot. With 104 hours of live phone coverage every week, your tenants and prospects reach real Agents who understand the pace, expectations, and language of self-storage. They never feel ignored. You never lose an opportunity.
U.S. Based Agents with Real Experience in Self-Storage Call Center Services
Whether you operate a single facility or manage a multi-site portfolio, XPS Self-Storage Call Center Services are built to strengthen your operations and protect your revenue.
What You Gain With XPS Call Center Services
Consistent Revenue Capture
Our Agents answer when you cannot, converting rentals, resolving questions, and keeping your operation available at the moments that matter most.
Trusted Tenant Support
Tenants receive accurate information from trained Agents with real industry experience, reinforcing your professionalism and improving tenant satisfaction.
Expanded Availability
With 104 hours of phone coverage, your facility becomes one of the most accessible in your market, even during evenings, weekends, and emergencies.
Industry Knowledge That Matters
More than 60 percent of our team has direct self-storage experience, allowing us to provide confident, informed guidance that reflects your facility’s standards.
Seamless Software Integration
XPS integrates with over 90 percent of the leading Property Management Software platforms across the self-storage industry, ensuring smooth workflows and real-time updates that support your entire operation. Click here to see our partners and integrations.
More Than a Call Center — A True Extension of Your Facility
At XPS, we do more than answer the phone.
We support your tenants, protect your reputation, and help you capture rentals that would otherwise slip away. Our Agents represent your brand with care and accuracy so you can focus on management, revenue strategy, and delivering exceptional service onsite.
If you’d like to explore this topic further, visit our blog for a deeper look at how XPS Self-Storage Call Center Services support growth and operational success.
60-90
The number of calls the average facility misses each month
XPSlisten™
Listen to all of your calls, anytime. XPSlisten™ tracks and records all calls answered by XPS.
XPSchat™
Increase customer service efficiencies by adding XPSchat™ to your website. Give your tenant prospects a quick and easy way to get answers to their questions with just a stroke of a key. Enhance both sales and support.
XPSmail™
An emailed contact form is a basic and standard for any great website. Our qualified team is ready to monitor your incoming communications. All outbound calls or custom email replies are sent within 15 minutes or less.
104 Hours
Per week of phone coverage for your storage facility.
24/7 Secure
Payments can be taken 24 hours a day, 7 days a week
3 Rentals
Covers the average cost of self-storage Call Center Services for an ENTIRE YEAR!
Call Center Features
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Professionally trained storage sales representatives act on your behalf, providing the expertise that defines trusted self-storage Call Center Services.
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Monday–Sunday phone coverage, 104 hours per week, ensures tenants always reach a live representative.
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Integrations with the leading property management systems in the industry streamline operations and reporting.
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Scalable call center solutions allow you to customize call-answering services based on your facility’s specific needs.
Self-Storage Call Center Services & Benefits
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Free up your office staff’s time by reducing live calls significantly through self-storage Call Center Services that handle tenant inquiries efficiently.
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Virtual coverage enables remotely managed facilities to operate with less overhead and maintain consistent service quality.
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Easy-to-use platform works seamlessly across devices, supporting both on-site teams and remote management.
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Self-storage Call Center Services deliver exceptional customer experiences and prevent missed rental opportunities.
What is a Missed Call Costing Your Facility?
According to a Demand Study by the Self Storage Association, 40% of phone calls to self-storage facilities go unanswered, resulting in the loss of an estimated 13.6% of potential rentals. With the national average across all unit types at approximately $133 per month as of January 2025 (RentCafe), each missed rental inquiry could cost your facility $1,596 per year. Partnering with self-storage Call Center Services like XPS Solutions ensures those calls are answered, turning missed opportunities into long-term tenants.
LET'S GET STARTED
Ready to maximize tenant interactions?
Great partnerships start with discoveries. We start with your business goals and help find the right operational enhancements to fuel growth.
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