XPS Qualities

We generate wins for our client’s thanks to these core values.

Helpful

Using our knowledge and expertise to solve our client's problems.

Friendly

Empowering our team to support the B2C environment.

Kind

We're always looking for opportunities to go the extra mile.

Innovative

We partner with our clients to create innovative solutions.

More Than a Call Center. A Team Ready to Solve Operational Issues.

XPS Solutions is led by an incredible team of employees on every level. Our accomplished leadership team is stocked full of experience in self-storage, technology, and customer service. They collaborate to develop the innovative solutions our industry needs to operate efficiently and increase profitability. At the same time, they are focusing on providing the helpful, friendly, and kind service our clients deserve.

MEET THE TEAM

Our journey began in 2000 as the original centralized sales and support center for self-storage properties.

2004

Moved into a 10,000 sq. ft. facility with a backup generator and redundant internet connectivity. Provided first Tenant Payment with Live Agent

2010

Developed XPSchat™ — A live chat tool and support for clients and their customers.

2014

Expanded into a 28,000 sq. ft. state-of-the-art building with redundant generator and internet systems to ensure continuous operation.

2018

Developed MyStorPal™ Mobile APP — the first mobile app in the self-storage industry.

2000

XPS Services pioneered the first Call Center solely for Independent Self Storage Operators.

2007

Introduced the first Web-based CRM for our Self Storage Clients and changed the company name to XPS Solutions

2011

Created XPSmail™ and launched TenantBuilder™. Launched PayByPhone™ - the first automated Pay-by-Phone technology

2017

Introduced ResQue™ — the first comprehensive outbound program for following up with prospective tenants. Introduced Reputation Optimizer.

2000

XPS Services pioneered the first Call Center solely for Independent Self Storage Operators.

2004

Moved into a 10,000 sq. ft. facility with a backup generator and redundant internet connectivity. Provided first Tenant Payment with Live Agent

2007

Introduced the first Web-based CRM for our Self Storage Clients and changed the company name to XPS Solutions

2010

Developed XPSchat™ — A live chat tool and support for clients and their customers.

2011

Created XPSmail™ and launched TenantBuilder™. Launched PayByPhone™ - the first automated Pay-by-Phone technology

2014

Expanded into a 28,000 sq. ft. state-of-the-art building with redundant generator and internet systems to ensure continuous operation.

2017

Introduced ResQue™ — the first comprehensive outbound program for following up with prospective tenants. Introduced Reputation Optimizer.

2018

Developed MyStorPal™ Mobile APP — the first mobile app in the self-storage industry.

XPS Solutions Integrates with the Software You Use

Why Clients Love XPS

“We switched to XPS several months ago from another call center. Since we have switched, we have gotten great reviews and improved our customer experience. Another reason we chose XPS is because they rent our units over the phone. This is a huge deal for us since our facilities are not manned 7-days per week. Overall, we have been very pleased with XPS.”

Wilson C., Vice President Operations

“The XPS gift card program increased our occupancy from 81% to 91.2% in three months, and we are now implementing a rate increase.”

John T., Investor

“XPS is easy to do business with and they have the technology we need. Their associates are professional and well-trained.”

Kraig H., Director of Operations

“XPS has gone above and beyond to consider new and innovative options.”

Renae K., Facility Coordinator

“[XPS] played a crucial role in helping us communicate important, real-time information to our customers during the initial shock of the firestorm that destroyed much of the town around us, as well as the following weeks while our phone lines were down. This was not an easy job, my team and I know this all too well, please let the agents know of our appreciation for their professionalism maintained while answering some of the especially challenging calls.”

Carter B. 

Aloha Self Storage