If you’ve ever had the need to contact a business, you’ve experienced Interactive Voice Response (IVR). The “press 1 for English, press 2 for Spanish, or press 3 for customer service,” are the IVR prompts that you have been hearing for decades. The objective of these systems is to enable faster, more efficient communication. A […]
There are 3 key tasks to outsource for self-storage success. Ask yourself, are you running a smooth, well-oiled machine, or is your team juggling phone calls, on site customer inquiries, cleaning out units and other administrative tasks with limited time and resources? If your operations feel stretched thin, it may be time to consider outsourcing. […]
As 2025 approaches, the self-storage landscape is focused on a seamless customer experience. Facility owners have recognized the importance of offering digital tools, such as online reservations and mobile access to meet customers’ expectations. Remote management, virtual unit tours, and smart access systems will be pivotal in meeting customers’ needs. XPS Solutions will play a […]
Richardson, TX – 8/29/24 – XPS Solutions, the longest-tenured and leading contact center for the self-storage industry, is excited to announce a technology-enabled service integration with strategic providers to provide live video support services for self-storage. Both technology partners have provided XPS with video gateways that enable live video support services for rentals, remote management, […]
Self storage, as we know it today, has been around for a long time. In the 1800s the Bekins Brothers (Bekins Van Lines) pioneered the first modern storage warehouse. Fast forward to 1926, and Public Storage offered the first individual garage style units. Following this approach, the self-storage industry continued to flourish. The global market […]
Like Amazon shopping, the XPS Solutions MyStorPal app provides users with ease and convenience. Is it time to pay your bill? Making a payment is like checking out on Amazon. Just a few clicks and you’re all set. Accessing gate codes? It’s as quick and seamless as tracking your Amazon delivery. Uploading inventory photos is […]
Richardson, Texas—XPS Solutions announces a remarkable new service integration for Sentinel Systems clients, marking a new chapter in virtual solutions for the self-storage industry. XPS Solutions, recognized as the first and leading contact center in the self-storage sector, has consistently prioritized product enhancement and seamless integration to meet the evolving needs of its clients’ facilities. […]
Are you looking to start the New Year in your self storage business with a fresh mindset and renewed inspiration? Consider making a resolution to read books that will keep you motivated throughout the year. One of the best ways to get this accomplished is by establishing a workplace book club. Studying the wisdom and […]
As we begin the new year, it’s important to assess your performance and determine if you are on track to achieve your financial goals. If you’re dissatisfied with your progress, you may be looking for solutions to stay ahead of the competition and maximize your profitability. Fortunately, XPS Solutions can provide the assistance you need. […]
