Client Testimonial: The XPS Difference
Daniel Higuera, COO of Storage Star, chose XPS Solutions because, in his words, “the customer service level has been phenomenal.”
As the Chief Operating Officer for Storage Star, Daniel Higuera is responsible for 38 self storage facilities in seven different states. His many years of experience in the self storage industry have given him a unique perspective on the need for a superior level of customer service. He recognizes that an uncomplicated, user-friendly, mobile-responsive system will enhance the customer experience.
For more than three decades, Storage Star has been providing a diverse range of high-quality self-storage options. They need a dependable call center that can enhance efficiency and elevate productivity.
“The service XPS has provided has exceeded our expectations.”
Storage Star chose XPS Solutions due to its outstanding commitment to customer service. When people call a business, they want to be able to speak with a live representative. They want prompt resolution of inquiries and issues. XPS Solutions call center services provide a superior level of customer support, ensuring that clients and prospects are satisfied with the assistance that they receive.
In the self storage business, there are always some matters that prevent staff from answering the phone.
According to Daniel, “Having XPS relieve our staff from the day-to-day tasks of collecting rent, collecting past-due rent, and providing directions and information to tenants has helped us by leaps and bounds.”
The contact center at XPS Solutions is staffed by highly-skilled agents who can act as Storage Star representatives. This allows the Storage Star team to focus on their primary duties, while XPS takes care of answering phone calls.
Following interviews with multiple businesses, Daniel identified two distinct qualities that set XPS Solutions apart from its rivals.
First, XPS collaborates with its customers to make sure that their brands align. The XPS Solutions platform is specifically designed to integrate with their customers’ software. Consequently, employees and tenants are seamlessly able to process payments, capture leads, and view unit numbers, gate codes, inventory, prices, and promotions. This can be done across any mobile device.
Secondly, in the case of an incident occurring during or after business hours, XPS notifies us without delay. This is paramount for Storage Star because they want to mitigate challenging situations before they spin out of control.
XPS has the features and capabilities to take Storage Star to the next level.
Understanding what features work most efficiently for Storage Star, makes it easy to implement customized improvements. By partnering with XPS Solutions, Storage Star can effectively minimize costs, increase revenue, and attract a wider range of tenants.