CONTACT CENTER
Deliver dependable customer contact options by phone, email and chat
REDUCE LABOR EXPENSES AND MAXIMIZE REVENUE WITH A CALL CENTER DEDICATED TO SELF STORAGE
Never Miss a Call—or a Revenue Opportunity—Again
Did you know that 80% of missed calls come from existing tenants and 20% from prospective renters? Every missed call is a missed opportunity to serve, retain, or convert—costing you revenue and risking tenant satisfaction.
With XPS Call Center Services, your facility receives 104 hours of live phone coverage every week, handled by industry-trained agents who understand self-storage. It’s comprehensive support—at a fraction of the cost of full-time staffing.
And with XPSchat and XPSmail, you can extend communication beyond the phone. Meet tenants and prospects where they are—whether by text, email, or online chat—ensuring your facility is always accessible, responsive, and trusted.
60-90
The number of calls the average facility misses each month.
XPSlisten™
Listen to all of your calls, anytime. XPSlisten™ tracks and records all calls answered by XPS.
XPSchat™
Increase customer service efficiencies by adding XPSchat™ to your website. Give your prospects a quick and easy way to get answers to their questions with just a stroke of a key. Enhance both sales and support.
XPSmail™
An emailed contact form is a basic and standard for any great website. Our qualified team is ready to monitor your incoming communications. All outbound calls or custom email replies are sent within 15 minutes or less.
104
Hours per week of phone coverage for your storage facility.
Integrates with the industry's most popular software
24/7
Payments can be taken 24 hours a day, 7 days a week
Contact Center Features
- Professionally trained storage sales representatives act on your behalf
- Monday-Sunday phone coverage, 104 hours per week.
- Integrations with the leading property management systems in the industry
- Scalable call center solutions to customize call-answering services for your needs
Contact Center Benefits
- Free up your office staff’s time by reducing live calls significantly
- Virtual coverage enables remotely managed facilities to operate with less overhead
- Easy-to-use platform works seamlessly across devices
- Delivers exceptional customer experiences and prevents missed rental opportunities
LET'S GET STARTED
Ready to maximize tenant interactions?
Great partnerships start with discoveries. We start with your business goals and help find the right operational enhancements to fuel growth.
Fill out the form to get started!
