Remotely Managed Facilities: Work Smart Not Hard 

Remote Management Suite XPS Solutions helps you cut costs and improve customer service

XPS Solutions

05/21/2024

Reputation Management

With labor costs on the rise and technology continually evolving, running an unmanned self storage facility has never been more cost-effective.

Unmanned facilities are being increasingly embraced by tech-savvy consumers and cost-conscious owners. Advanced technologies enhance both operational efficiency and the customer experience.

By embracing automation, self-storage businesses are streamlining processes, reducing overhead costs, and improving overall management. These innovative solutions are transforming the self-storage landscape, allowing you to work smarter, not harder.

With XPS Solutions‘ range of services, you can transform your unmanned facility into a streamlined customer experience. With our innovative remote management solutions, you can reduce overhead costs, improve efficiency, and elevate the customer experience.

XPS Solutions helps you control costs and improve efficiency and Customer Service

XPS Solutions: Maximize Efficiency and Control Costs

An XPS Call Center Enhances Customer Service
A professional call center service in your self-storage facility can significantly improve customer service. By outsourcing inquiries and reservations to a dedicated call center, you free up time for on-site staff to focus on necessary tasks.

Additionally, a call center ensures that every customer call is promptly answered and managed by a professionally trained agent. This efficient approach not only saves time and resources but contributes to increased customer satisfaction and loyalty.

RentUp Allows For Seamless Transactions
Unmanned self storage facilities are leveraging advanced software to provide seamless, rental experiences.

RentUp, powered by XPS Solutions, enables customers to browse available units, select their desired space, complete rental agreements, and make payments online. This is all done without the need for on-site staff.

This streamlined process not only offers convenience to customers but also reduces administrative workload and minimizes the potential for errors. By embracing automated rental platforms, self-storage facilities can operate efficiently around the clock. Customers will love having their needs catered to on their schedule.

24/7 Pay By Phone Decreases Call Volume
Integrating pay-by-phone systems into automated self storage facilities simplifies the payment process.

With this technology, tenants can make payments using their mobile devices at any time and from anywhere. The need for physical cash transactions or in-person visits is eliminated.
This not only enhances convenience for customers but also reduces the administrative burden.

With secure and convenient 24/7 Pay By Phone, unmanned self-storage facilities can streamline operations and maintain seamless financial transactions.

Reputation Management Enhances Trust and Credibility

Reputation Management has become increasingly important. In today’s digital era, people are spending more time on social media than ever. Reviews hold more significance than ever, and astute business owners actively monitor and shape their reputations.

If you’re still not sold on the importance of reputation management, the following statistics from Exploding Topics should convince you.

  • 93% of users say online reviews had an impact on their buying decisions.
  • Nearly half of all internet users post online reviews every month.
  • 81% of consumers use Google to evaluate local businesses.
  • Yelp receives 26,830 new reviews per minute.

Automated reputation management tools enable businesses to regularly monitor and respond to customer reviews. XPS Solutions offers comprehensive reputation management solutions that simplify the process for you. You can encourage each customer to leave a review by sending a text or email link.

Taking advantage of our solutions means that you take control of your online presence.

XPS Solutions – Enhance Efficiency and Convenience with the MyStorPal App

Not only the younger generation, but increasing numbers of older individuals expect a technology-rich and responsive experience. They want the convenience that technology brings to the self storage industry. MyStorPal keeps owners competitive by giving consumers what they want.

The MyStorPal app offers a comprehensive solution for managing self-storage facilities. Customers like having a convenient way to take control of their self storage experience. They can make payments, get their gate access code, and upload inventory photos and descriptions. If they prefer live chat or phone calls, they are only one click away.

By integrating the MyStorPal app into unmanned self-storage facilities, you can enhance efficiency and convenience for both staff and customers.

Streamlined Operations with XPS Solutions Remote Management Suite
XPS Solutions Remote Management Suite is a comprehensive software solution designed to streamline operations and enhance customer satisfaction.

Running a self-storage facility requires juggling multiple responsibilities. You have to manage g staff, maintain tenant relationships, and handle lease and ID verification. However, with XPS Solutions’ Remote Management Suite, you can streamline these essential functions into one comprehensive platform. Our user-friendly interface allows for seamless administration of unit rentals and effective management of delinquencies.

Implementing the Remote Management Suite enables you to optimize your day-to-day tasks with greater efficiency. XPS provides 50 hours of management coverage per week, giving you an alternative to on-site management. Our remote managers are industry professionals in the self-storage field. They are equipped with years of invaluable knowledge and experience.

Streamlining your operations not only reduces overhead costs but also enhances overall efficiency. With the ability to oversee multiple self-storage facilities from a central location, you can allocate resources more effectively.

Conclusion

Embracing automation in the self-storage industry is no longer a luxury but a necessity.

By implementing XPS Solutions curated services, unmanned self-storage facilities can significantly reduce overhead costs, improve operational efficiency, and enhance customer satisfaction.

We’ll help you work smarter, not harder.

LET'S GET STARTED

Ready to maximize tenant interactions?

Great partnerships start with discoveries. We start with your business goals and help find the right operational enhancements to fuel growth.

Fill out the form to get started!

Case Studies & Integrations Page Form

Name(Required)
What solution are you interested in?(Required)
This field is for validation purposes and should be left unchanged.