Tag: Customer Experience

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How to Compete with REITs in Self-Storage: Relationship-Driven Strategies for Long-Term Success

How Independent Operators Compete with REITs in Self-Storage: Relationship-Driven Strategies for Long-Term Success How does one compete with REITs in the self-storage industry? Independent operators often face steep challenges. With large Real Estate Investment Trusts (REITs) offering lower prices and aggressive marketing tactics dominating the market, smaller businesses can feel stuck in a race to […]

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Increase Self-Storage Rental Conversions: Target Tenants And Boost Referrals

How Self-Storage Owners Can Increase Self-Storage Rental Conversions: Identify Your Target Market and Drive Tenant Referrals The self-storage industry is experiencing heightened competition, necessitating that owners implement more strategic and focused marketing approaches to increase self-storage rental conversions. This task can become increasingly challenging amid the daily responsibilities of managing staff and facilities. An essential […]

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Self-Storage Prevention Plan: Protect Your Facility

How to Create a Self-Storage Disaster Prevention Plan with XPS Solutions Disasters rarely give advanced notice, yet their impact can be devastating. Fires, floods, and tornadoes can strike without warning, leaving self-storage facility owners and operators struggling to maintain safety and business continuity. For your tenants, disasters can spark immense anxiety over the safety of […]

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Navigating Self-Storage Employer Laws: Reviewing and Updating Policies

Reviewing and Updating Policies: Staying Compliant with State Self-Storage Employer Laws Running a self-storage business involves more than just maximizing unit occupancy or promoting your services; it also requires fostering a workplace that prioritizes compliance, fairness, and employee satisfaction, while navigating self-storage employer laws effectively. One crucial aspect that is often overlooked, yet essential for […]

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7 Ways to Reduce Utility Cost: Maximize Your Self-Storage Cost Management

How Facility Owners Can Reduce Utility Expenses and Maximize Self-Storage Cost Management Operating a self-storage facility comes with a distinct set of challenges, particularly in self-storage cost management. Among the most significant expenses for facility owners are utility costs, encompassing energy consumption and water usage, which can rapidly accumulate and weigh heavily on monthly budgets. […]

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Navigating Tenant Delinquent Payments in Self-Storage: Best Practices for 2025

Navigating Tenant Delinquent Payments in Self-Storage Dealing with tenant delinquent payments is a universal challenge for self-storage operators. While late payments can offer a silver lining through additional revenue from late fees, they can also bring about regular operational challenges, legal complications, and strained tenant relationships. To effectively navigate the complexities associated with tenant payment […]

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Self Storage Call Center Services by XPS Solutions

Why You Need a Self Storage Call Center How often have you missed a call at your facility and wished you had reliable self storage call center services to handle it? Did that unanswered call lead to a lost rental opportunity? According to a Demand Study by the national Self Storage Association, 34% of all […]

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Self Storage Industry Growth and Investment Opportunities

Self Storage Industry Growth and Investment Opportunities in 2025 The self storage industry is on track for substantial growth in 2025, offering facility owners and operators unprecedented opportunities. Factors such as urbanization, remote work, and shifting lifestyles are fueling increased demand for storage solutions. At the same time, advancements in technology and customer expectations are […]

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Self Storage Facility Spring Cleaning and Busy Season

Self Storage Facility Spring Cleaning and Busy Season: Are You Ready? ‘Tis the season… for self storage facility Spring Cleaning! Spring is right around the corner, and for self storage facilities, that means two things—a perfect opportunity to do some spring cleaning and the start of the busy season! With a little preparation, you can […]