XPS Solutions Announces the Launch Of Their Full Service Remote Management Suite
Richardson, TX – 10/9/2023 – XPS Solutions, based in Richardson, Texas, is excited to announce the release of the full service Remote Management Suite™ for independent self storage owners and operators.
For over 20 years, XPS Solutions has been the leader in virtual contact center solutions for the self storage industry. In this 20+ years we have continuously innovated and offered remote management solutions such as 24/7 Pay by Phone, over the phone rentals, a tenant facing mobile app and more to help self storage owners enhance the customer experience, reduce labor costs and drive profitability.
After months of consultation and collaboration with our valued clients, we are excited to announce the public launch of our Remote Management Suite™. This suite is designed to greatly expand from call center services and offer owners comprehensive management solutions to help owners with facilities that are challenging to staff or would like to reduce the overhead and expense at their facilities. The XPS Remote Management Suite™ offers two distinct advantages to owners and operators.
First, it is led by a team of experienced self storage leaders. We have hired regional, district, and store managers to oversee the program, ensuring top-notch, industry experienced service.
Second, our suite offers a range of services designed to ease the workload and labor for owners seeking remote solutions. From expanded management staffing to comprehensive move-in and move-out services, we have you covered.
Our Remote Management Suite™ includes seven core solutions in addition to our standard call center services:
- Expanded staffing coverage: Enjoy 50 hours of management staffing per week.
- Outbound sales lead follow-up: We’ll help you turn leads into customers.
- Comprehensive move-in services: We handle all paperwork, verification, and insurance.
- Comprehensive move-out services: Units are thoroughly verified and prepared for re-entry into inventory.
- Expanded tenant support: We assist with auto-pay, address changes, billing updates and more.
- Delinquent payment support: Our automated procedures help manage delinquent accounts.
- XPS Mail integration: Connect with your website and capture sales opportunities, with remote managers available to answer inquiries.
“From day one in December 2000 at XPS, we were in the remote management business, said John Traver, Owner and CEO of XPS Solutions. Back then, we took calls with a centralized call center. Now, 24 years later, one can see how that call center evolved into a contact center. Next, it provided a payment processing hub, then a rental team, and today, it supports collections, move-ins/move-outs, and virtually anything an on-site property team will need to be prepared to do. We do this with technology, integrations, and the proper training and people. And we aim to do it for a fraction of the direct cost the properties will incur on their own. It’s a model the REITs have been using to conquest market share from the independents for decades in the self-storage space.”
“Because the tenant experience is essential to a property, you want to be proactive at expanding your hours of coverage and providing these services. Our mission is to continually invest in remotely managed solutions with the right people and technology, furthering this evolution of the Remote Management Suite.”
Jennifer Downer, Chief Operating Officer of XPS Solutions states “We are excited to be able to offer Remote Management services to owners who are looking for alternative solutions to increase their bottom line. I’m confident that our team of leaders and remote managers will call on their years of self-storage experience to provide the utmost service to our customers.”
Experience the convenience and expertise of XPS Solutions Remote Management Suite™. Contact us today to learn more.
For more information regarding XPS Solutions services, include the Remote Management Suite™, contact Sherry Miller at (972) 865-4237 or [email protected].
XPS Solutions is the original centralized sales and support center focused on providing solutions for remote management practices for self-storage properties. We began our journey in the industry in 2000, pioneering the first call center solely for self storage operators. We catch your calls, create SEO solutions, provide tenant support, and deliver a best-in-class mobile application for exceptional tenant experiences. Our innovative tools and strategies impact your occupancy and your average stay.