Category: xps solutions

XPS Announces Retirement of Executive VP Michael Roberts

Press Release: XPS Solutions Announces Retirement of Executive VP Michael Roberts and Transition of Allied Partner Program Richardson, TX – June 1, 2023 – XPS Solutions, based in Richardson, Texas, is announcing that after 16 years of dedication and service, Michael Roberts, Executive Vice President, has announced his retirement effective May 31st . Roberts has […]

Never Miss a Call With Contact Center Solutions

Have you ever wondered how often your storage facility manager or staff can’t answer the phone because they’re already on another call or busy with important tasks? It can be frustrating for customers and might even push them toward your competitors. On average, your facility might miss around 60 to 90 calls per month – […]

Get Ready for the Upcoming Busy Season With Omnichannel Rental Solutions

Omnichannel Rental Solutions As the weather gets warm, we’re fast approaching the self storage industry’s busy season. Overall, the spring and summer are the most active times of the year for the self storage industry. With people preparing to move, storing seasonal items, or getting an early start on their spring cleaning, there is an […]

Press Release: New Leadership

XPS: New Leadership Richardson, TX – July 29, 2022 – XPS Solutions, based in Richardson, Texas, is pleased to announce the implementation of strategic leadership changes following a period of record growth. These adjustments will ensure that our focus remains on client satisfaction and the acceleration of continued growth initiatives. Mike Roberts Mike Roberts, a […]

Setting Your New Self Storage Facility Up for Success

New Self Storage Facility by Shannon Charbonneau, Director of Client Relations, XPS Solutions Congratulations on your decision to build or buy a self-storage facility! Here at XPS Solutions, we hear frequently from people who are new to the Self-Storage industry. We are thankful when we get to see them in person at the national storage […]

5 Ways You Can Help Your Storage Manager Handle Billing Questions

Billing Questions Most sites miss 3-5 calls per day and end up with an average 70 calls per month that go to the call center, not including automated payment/balance inquiries. Here are some ways you can help your storage manager handle these calls, saving both you and your customers time and money. Offer 24/7 support for […]

Employee Appreciation: Decades of Growth Supported by a Strong Team

Celebrating over 20 years since our inception and decades of combined experience in the industry, XPS Solutions is grateful for the exceptional team that helps drive more business for our clients. Pioneers in the industry, XPS’ seasoned staff continues to innovate the market with strategic planning and best-in-class technology to help a storage facility flourish. […]

Customer Experience: Choosing the Most Valuable Vendors

A comprehensive call center team is a vital component in the myriad of vendors, partners, and staff that keep your business up-and-running. With so many pieces to the puzzle to ensure success, it’s important to have a team of experts in your corner that prioritize the customer experience. Customer Experience The overall customer experience is […]

The Best Addition to your Team: XPS as an Extension of Your Staff

The phone is ringing incessantly and appointments keep piling up. On-site staff is managing day-to-day crises in addition to keeping the facility running smoothly. With massive labor shortages across the nation, it can be hard to fill open job positions and retain employees. Let XPS Solutions be your solution for staffing. XPS Solutions: Seamless integration […]