How XPS Self-Storage Call Center Services Drive Growth for Self-Storage Operators A ringing phone at a self-storage facility isn’t just background noise; it’s potential revenue calling. Every unanswered ring could represent a new rental, a returning tenant, or a payment ready to post. For operators focused on absolute low cost self-storage solutions, capturing every opportunity […]
Why Human Chat Agents Drive More Rentals for Self-Storage Facilities Picture this: A tenant lands on your facility’s website, stressed from packing boxes, needing storage, and desperate for answers. They scroll, click unit size guides, peek at pricing, but there’s no one there to talk to. Frustrated, they close the tab and move on to […]
Winterizing Your Self-Storage Facility: Because Frostbite Isn’t a Business Strategy When the temperature drops and your car’s windshield starts looking like a frosted donut, it’s time to make sure your self-storage facility is ready for the cold. For owners and operators, winter prep isn’t just another item on your to-do list. It’s the quiet act […]
Why Convenience Wins Loyalty in Self-Storage If you have been in the industry long enough, you already know that tenant loyalty does not come from location alone. The real driver is convenience. Tenant loyalty in self-storage is not about the largest facility or the lowest price. It is about making life easier. Renters will choose […]
The Psychology of First Impressions: Why Human Interaction Drives Tenant Loyalty If you operate a self-storage facility, you know how much first impressions matter. Whether it’s self-storage call center services handling tenant calls, a quick email reply, or a live video interaction, those first few seconds can determine whether a prospect becomes a long-term tenant […]
Self-Storage Remote Management Services + Human Experience: The Difference Real Agents Make Think back to a time when customer service shaped your entire impression of a place. Maybe it wasn’t the fanciest restaurant, but the staff made you feel so welcome that the experience was unforgettable. Or maybe it was the opposite, a high-end location […]
How Self-Storage Operators Can Retain Tenants During & After Back-to-School Season For self-storage operators, the back-to-school season can feel like a letdown. After a busy summer of rentals, September often brings the opposite: units emptying as students haul their belongings back to campus, families reclaim garages, and short-term renters closing out their contracts. The phones […]
MyStorPal, Mobile App and Kiosk: Finding the Right Fit for Tenant Experience If you’ve ever waited in line behind someone wrestling with a kiosk screen, or worse, realized the kiosk was out of order, you already know this truth: technology should make things easier, not harder. The reality of self-storage today is that tenants aren’t […]
When Hybrid is Smarter Not a Band-Aid: Rethinking Tenant Support in Self-Storage Let’s face it: “hybrid” has had a bit of a branding problem for self-storage. In this industry, it’s been questioned to mean, “compromise,” versus true tenant support. Like a makeshift patch on a leaky pipe. A stopgap. A Band-Aid. But in self-storage, where […]
