Contact Center Have you ever wondered how often your storage facility manager or staff can’t answer the phone because they’re already on another call or busy with important tasks? It can be frustrating for customers and might even push them toward your competitors. On average, your facility might miss around 60 to 90 calls per […]
Omnichannel Rental Solutions As the weather gets warm, we’re fast approaching the self storage industry’s busy season. Overall, the spring and summer are the most active times of the year for the self storage industry. With people preparing to move, storing seasonal items, or getting an early start on their spring cleaning, there is an […]
RentUp Solution A few years ago, online rental wasn’t very popular. People would usually rent storage space by calling or visiting the local facility in person. This meant that there were often missed opportunities, since employees could be busy and not able to answer the phone. If this happened, prospective tenants would just go to […]
XPS: New Leadership Richardson, TX – July 29, 2022 – XPS Solutions, based in Richardson, Texas, is pleased to announce the implementation of strategic leadership changes following a period of record growth. These adjustments will ensure that our focus remains on client satisfaction and the acceleration of continued growth initiatives. Mike Roberts Mike Roberts, a […]
New Self Storage Facility by Shannon Charbonneau, Director of Client Relations, XPS Solutions Congratulations on your decision to build or buy a self-storage facility! Here at XPS Solutions, we hear frequently from people who are new to the Self-Storage industry. We are thankful when we get to see them in person at the national storage […]
Billing Questions Most sites miss 3-5 calls per day and end up with an average 70 calls per month that go to the call center, not including automated payment/balance inquiries. Here are some ways you can help your storage manager handle these calls, saving both you and your customers time and money. Offer 24/7 support for […]
Celebrating over 20 years since our inception and decades of combined experience in the industry, XPS Solutions is grateful for the exceptional team that helps drive more business for our clients. Pioneers in the industry, XPS’ seasoned staff continues to innovate the market with strategic planning and best-in-class technology to help a storage facility flourish. […]
A comprehensive call center team is a vital component in the myriad of vendors, partners, and staff that keep your business up-and-running. With so many pieces to the puzzle to ensure success, it’s important to have a team of experts in your corner that prioritize the customer experience. Customer Experience The overall customer experience is […]
The phone is ringing incessantly and appointments keep piling up. On-site staff is managing day-to-day crises in addition to keeping the facility running smoothly. With massive labor shortages across the nation, it can be hard to fill open job positions and retain employees. Let XPS Solutions be your solution for staffing. XPS Solutions: Seamless integration […]
