Maximize Rentals & Revenue with RentUp™

Running a self-storage facility today requires more than just keeping the lights on; it means navigating constant demands from both prospects and tenants, often with a lean on-site team. Between missed calls, delayed walk-throughs, and mounting administrative tasks, valuable rental opportunities can slip through the cracks. That’s where a smarter approach makes all the difference. By embracing tools like RentUp™, you can simplify operations, ease the burden on your staff, and capture more rentals, all without sacrificing the customer experience.

At XPS Solutions, we understand the challenges faced by self-storage operators. That’s why we created RentUp™—a fully managed service designed to streamline your leasing process, reduce operational stress, and maximize NOI. RentUp™ combines cutting-edge technology with professional call handling to help your team focus on what matters most.

Why You Should Outsource Self-Storage Tasks

Outsourcing certain tasks doesn’t just lighten your team’s load; it can fundamentally transform your facility’s performance. Here are three major benefits of a service like RentUp™ and how it helps self-storage owners thrive in a competitive market:

1. Answer Every Call, Capture Every Lead

Did you know that self-storage facilities miss approximately 40% of inbound calls? That’s tens of thousands of dollars in potential rental revenue slipping through the cracks every year. And often, customers who call and don’t get an answer will simply reach out to one of your competitors.

RentUp™ ensures this never happens. With trained Agents available 24/7, you can capture every inbound lead, improve your response time, and deliver a professional rental experience. On average:

• Facilities using RentUp™ see an average of 60% of answered calls convert into rentals.
• A 300-unit facility can add $35,000 or more in annual revenue just by answering every call.

Your staff can focus on day-to-day operations while our XPS Agents handle rental inquiries seamlessly, acting as an extension of your brand. For more in-depth on these numbers see our other blog post, Why Every Call Matters.

2. Lease Units on the First Call

Today’s renters demand speed and convenience. RentUp™ empowers our agents with full access to your inventory, promotions, pricing, and insurance options, allowing them to lease units in real-time. There’s no waiting for call-backs or in-person visits.

Why does this matter? Because 69–82% of prospects are willing to pay more (Source: 2023 ACA Report – Shep Hyken), or even switch to competitors, for a hassle-free rental process. RentUp™ gives you a strategic edge by offering:

• Seamless leasing over the phone.
• Based on research, an average ROI of 4,780% per rental.
• The ability to the cover the average cost of an entire year of XPS Call Center services by converting just THREE RENTALS.

3. 24/7 Payment Support with Pay-By-Phone

Tenants today expect flexibility when managing their storage. Beyond renting, they want simplified ways to make payments anytime, anywhere. Pay-By-Phone, another part of our service suite, enables on-demand balance checks and payments via voice response technology.

Key benefits include:

• Faster collections
• Fewer delinquent accounts
• Higher tenant satisfaction and retention

This flexibility not only offers convenience but also builds long-term loyalty among your customers.

Meeting Modern Tenant Expectations

To succeed in the self-storage market, operators must adapt to evolving consumer behaviors. Here’s how RentUp™ ensures your facility stays competitive:

• Remote-First Convenience: Today’s renters favor digital-first experiences over on-site visits. RentUp™ helps align your services with these expectations.
• Staffing Solutions: Many facilities are operating leaner post-pandemic. Outsourcing through RentUp™ mitigates coverage gaps.
• Higher Revenue Streams: By streamlining leasing on the very first call, you accelerate move-ins, reduce friction, and capture more high-value tenants.

Real Numbers That Speak for Themselves

Facilities working with RentUp™ consistently report incredible results:

• Case Study shows 10,000+ monthly calls managed for national operators, with hundreds coming directly from rental prospects. For more details, request our RentUp™ case study.
• With an average of 4780% per rental, just 3 rentals covers the average cost a full year of Call Center services.
• +60% conversion rates on answered calls, dramatically reducing costly missed leads.

Beyond Rentals: Strengthening Your Brand

What separates RentUp™ from other call-handling services is its ability to build trust and strengthen your reputation:

• Custom-Tailored Professionalism: Calls are answered using your facility’s name, reinforcing your brand identity from the start. Because XPS Solutions offers over 90% of the software integration available, we become a seamless connection to your facility.
• Brand Confidence: Prospective renters feel secure leasing from a facility that promptly responds with accurate information. XPS Agents have self-storage experience. Over 60% of Call Center Agents have self-storage experience, and 100% of our Remote Managers come from self-storage backgrounds.
• Support for Multi-Site Operators: Whether you operate a single facility or manage a portfolio of properties, RentUp™ scales with you. Flexible schedules and adaptable coverage ensure consistency across all properties.

Why Wait? Choose RentUp™ Today

The self-storage industry is constantly evolving, and staying competitive requires modern solutions like RentUp™. With RentUp™, you get more than just a rental service. You gain a strategic partner dedicated to your growth and tenant satisfaction.

Here’s What RentUp™ Delivers:

✅ Capture more rentals

✅ Accelerate revenue growth

✅ Relieve stress for staff

✅ Enhance tenant experiences

Take your self-storage operations to the next level! Schedule a free demo today at xpsusa.com/contact—and discover how RentUp™ can turn every call into an opportunity for success.