Operators Need Overflow Support for Better Self-Storage Operations Self-storage operators know their phones ring constantly, but the source of those calls is often misinterpreted. Many believe the bulk of incoming calls comes from new prospects searching for rates or unit availability. In reality, the overwhelming majority of calls come from existing tenants who need support, […]
How a Tenant Mobile App Strengthens Tenant Experience and Operational Efficiency in Self-Storage Modern self-storage operations rely on advanced internal systems to manage revenue, automation, and facility oversight. Yet for many years, the tenant experience has remained largely unchanged. In the absence of a tenant mobile app, phone calls, paper documents, email confirmations, and in […]
Navigating Staffing Shortages in Self-Storage: Smart Solutions for Property Managers Staffing shortages aren’t just numbers on a balance sheet. They’re real, daily headaches for self-storage operators juggling too many hats and too few hands. Rising wages, high turnover, and the creeping bite of inflation have turned what used to be a manageable operation into a […]
Are you navigating the last few weeks of 2024 wondering what went right and what went wrong? If you’ve grown your business and met your goals, cheers to you! If you haven’t, all is not lost. Take stock of your situation, and move forward with some actionable changes. Kick off the New Year with confidence […]
As 2025 approaches, the self-storage landscape is focused on a seamless customer experience. Facility owners have recognized the importance of offering digital tools, such as online reservations and mobile access to meet customers’ expectations. Remote management, virtual unit tours, and smart access systems will be pivotal in meeting customers’ needs. XPS Solutions will play a […]
Like Amazon shopping, the XPS Solutions MyStorPal app provides users with ease and convenience. Is it time to pay your bill? Making a payment is like checking out on Amazon. Just a few clicks and you’re all set. Accessing gate codes? It’s as quick and seamless as tracking your Amazon delivery. Uploading inventory photos is […]
MyStorPal Mobile App We’ve become an “instant gratification” society. To put it another way, we want what we want when we want it. The traditional customer experience has been redefined by companies like Amazon, Door Dash, and Hello Fresh. These organizations are leveraging technology to provide today’s consumers with the convenience that they demand. Leverage […]
Rental Contracting Solution XPS Leasing Agents Now Able to Complete a Full Rental Contract With Prospects Richardson, TX – October 21, 2022 – XPS Solutions, based in Richardson, Texas, announces the release of a rental contracting solution for storEDGE platform users. XPS remains the self-storage industry’s most experienced contact center, which provides system integrations and […]
According to recent data published by Exploding Topics, the average person spends 3 hours and 15 minutes on their phone every day. Twenty percent (1 in 5) of these users are spending 4.5 hours on their phones. In addition to that, people check their phones an average of 58 times per day. You may be surprised […]
