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The Blueprint to Self-Storage Success
For many, the mere possibility of owning a self-storage business encapsulates the quintessential American dream of entrepreneurial success—financial autonomy, the pride of property ownership, and the tantalizing prospect of a burgeoning investment. As the industry expands with the increasing need for personal and commercial storage, it's a
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Give Tenants an Amazon-Like Experience With The MyStorPal App
Like Amazon shopping, the XPS Solutions MyStorPal app provides users with ease and convenience. Is it time to pay your bill? Making a payment is like checking out on Amazon. Just a few clicks and you're all set. Accessing gate codes? It’s as quick and seamless as
Five Reasons to Use the XPS Remote Management Suite
Running a self storage facility can be a challenging and time-consuming task. It requires managing a variety of responsibilities such as staffing, training, handling phone calls, processing rentals, and monitoring occupancy. In addition to that, there is also the need to handle marketing efforts, provide excellent customer
Stop the Shop: The Power of Call Conversions in the Self Storage Industry
If you've ever found yourself drowning in clutter and in need of extra space, you're not alone. Self storage has been the solution to this problem for decades. According to the Self Storage Almanac, an estimated 14.6M households currently rent self storage. It offers individuals and businesses
Self Storage Call Center Trends to Watch for in 2024
In the highly competitive self storage market, it's crucial to stand out from the crowd. One way to do this is by offering exceptional customer service. Call centers play a vital role in delivering this level of service. They are frequently the first point of contact for
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XPS Solutions and Sentinel Systems Announce New Integration to Enhance Self-Storage Operations
Richardson, Texas—XPS Solutions announces a remarkable new service integration for Sentinel Systems clients, marking a new chapter in virtual solutions for the self-storage industry. XPS Solutions, recognized as the first and leading contact center in the self-storage sector, has consistently prioritized product enhancement and seamless integration to
The Value of Call Recording in a Self Storage Contact Center
The hallmarks of a successful self storage contact center are efficiency and customer satisfaction. The ability to handle customer inquiries quickly and effectively is crucial. Contact centers that can efficiently resolve customer issues not only save time but also build trust and loyalty. Customer satisfaction is directly
The Ultimate Workplace Book Club: Inspiration in the New Year
Are you looking to start the New Year in your self storage business with a fresh mindset and renewed inspiration? Consider making a resolution to read books that will keep you motivated throughout the year. One of the best ways to get this accomplished is by establishing
Remote Management: Cut Down on Overhead Expenses
According to Pew Research, three in ten Americans (28%) currently rate national economic conditions as excellent or good. In contrast, a similar share (31%) say they are poor, and about four in ten (41%) view them as “only fair.” Despite modest economic improvements, most Americans are feeling